Refund Policy

Sol de Janeiro Outlet formulates a customer-friendly refund policy to protect the legitimate shopping rights and interests of all global customers, with unified service standards applicable to all regional users worldwide. We support a 60-day return and refund window for all products purchased on our official website, starting from the date when customers receive their ordered goods. All unused, unopened, and intact products with original packaging can apply for a return and refund service within the valid 60-day period. Customers only need to submit a refund application through our official support email [email protected], providing valid order information and relevant product condition descriptions to initiate the review process. Our professional after-sales team will verify each refund application efficiently and send a processing notification to customers within a reasonable time. Once the return application is approved and the returned goods are received and inspected by our warehouse team, we will complete the refund processing within 5 to 10 working days. All refunds will be settled in unified USD currency, and the refund amount will be returned through the original payment channel used for order payment. We maintain transparent refund processing throughout the entire procedure, and customers can consult our support team for real-time progress updates of their refund orders. We strictly follow unified refund standards for all global orders, with no regional differences in refund rules, processing speed, or settlement currency. This stable and standardized refund mechanism is designed to bring reliable and reassuring shopping protection to every customer who chooses our brand products.